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Refund policy

LacedUpChi Refund Policy

Last Updated: August 15, 2026

This Return and Refund Policy applies to purchases made through LacedUpChi.com, operated by LacedUpChi.

All Sales Are Final

All sales are final.

LacedUpChi does not accept returns, refunds, exchanges, size swaps, store credit, or order cancellations once an order has been placed, except where otherwise required by applicable law.

This policy applies to all products sold through LacedUpChi, including:

  • Footwear
  • Apparel
  • Accessories
  • Collectibles
  • Limited-edition products
  • Sale or discounted merchandise
  • One-of-one or limited-quantity inventory

Please carefully review product descriptions, sizing, photographs, condition information, prices, and order details before completing your purchase.

No Change-of-Mind Returns

We do not accept returns or exchanges because of:

  • Incorrect size selection
  • Change of mind
  • Preference changes
  • Finding the item elsewhere at a different price
  • Ordering the wrong product, color, or variation
  • Failure to review the product description before purchasing

Customers are responsible for reviewing all available product information before submitting an order.

Damaged or Incorrect Items

If you receive an item that is materially damaged in transit or different from the item you ordered, please contact LacedUpChi within 48 hours of confirmed delivery.

Your message should include:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging when shipping damage is involved

We may request additional information before reviewing the claim.

If we determine that an incorrect item was sent or that the product arrived materially damaged due to an issue for which LacedUpChi is responsible, we will determine an appropriate resolution based on the circumstances and applicable law.

Do not send an item back without authorization from LacedUpChi.

Product Condition

Many products sold by LacedUpChi may be limited-release, collectible, resale, or individually sourced merchandise.

Customers should review all provided photographs and descriptions before purchasing.

Unless otherwise stated, minor manufacturing variations, packaging wear, or characteristics disclosed in the listing do not constitute grounds for a return or refund.

Nothing in this policy limits any rights that cannot lawfully be excluded.

Pricing Errors & Order Cancellations

If a product is listed at an incorrect price, including an obviously incorrect amount or a price of $0.00 caused by an error, LacedUpChi reserves the right to cancel or refuse the affected order.

This applies even if:

  • Payment has already been processed
  • An order confirmation has been sent
  • The incorrect price appeared on the Site temporarily

Pricing errors may result from:

  • Typographical mistakes
  • Software or website errors
  • Inventory synchronization problems
  • App or platform errors
  • Technical malfunctions

If an order is canceled because of a pricing error, any applicable payment collected for that order will be refunded to the original payment method.

Inventory Errors

Because some LacedUpChi merchandise may be limited in quantity or sold through multiple channels, an inventory discrepancy may occasionally occur.

If an item becomes unavailable after an order is submitted, we reserve the right to cancel the affected item or order.

If payment has already been collected for an item that cannot be fulfilled, the applicable amount will be refunded to the original payment method.

Shipping Responsibility

Customers are responsible for providing a complete and accurate shipping address.

LacedUpChi is not responsible for packages that are lost, delayed, returned, or misdelivered because of incorrect or incomplete customer-provided shipping information.

If an order is returned to us because of an address error, refused delivery, or failed delivery attempt, additional shipping charges may apply before the order is resent.

Please refer to our Shipping Policy for additional information regarding shipping, tracking, and delivery.

Unauthorized Returns

Do not mail or deliver merchandise back to LacedUpChi unless you have received authorization from us.

Unauthorized returns may be:

  • Refused
  • Returned to the sender
  • Ineligible for refund, exchange, or store credit

Customers may be responsible for any shipping costs associated with unauthorized returns.

Refund Processing

When LacedUpChi approves a refund—for example because of an order cancellation, pricing error, unavailable item, or approved damaged/incorrect-item claim—the refund will generally be issued to the original payment method.

Once we issue the refund, the amount may take additional time to appear depending on the customer's bank, card issuer, or payment provider.

Chargebacks & Payment Disputes

Customers should contact LacedUpChi regarding an order issue before initiating a payment dispute whenever reasonably possible.

Submitting false, fraudulent, or intentionally misleading chargebacks may result in account restrictions, cancellation of future orders, or other appropriate action.

Nothing in this section limits a customer's lawful right to dispute an unauthorized or otherwise eligible transaction.

Contact Us

If you have questions about this Refund Policy or need to report a damaged or incorrect order, please contact:

LacedUpChi
Website: LacedUpChi.com
Instagram: LacedUpChi

You may also contact us through the Contact page available on our Site.